mnl77 Privacy Policy
How your personal information is collected, stored, and used — mnl77 is committed to sharing this with full transparency.
Introduction and Overview
Our commitment
mnl77 is a safe and reliable online gaming platform for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy will tell you what kind of information we collect, why we collect it, and how we keep it secure when you use the mnl77 website, create an account, or use our services.
Scope of this policy
This privacy policy applies to all pages, services, promotions, and activities on the mnl77.lat website. By continuing to use our platform, you are considered to have agreed to the terms of this policy. If you do not agree with any part of this policy, please contact us or stop using the platform.
What Information We Collect
mnl77 collects only the information necessary to provide you with the best gaming experience and to ensure the security of our services.
Personally identifiable information
During account registration and verification, we collect the following information:
- Full name (in Bengali and English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National ID or passport details (for KYC verification)
Financial and transaction information
For processing deposits and withdrawals, we collect:
- Payment method details (bKash, Nagad, Rocket, Upay)
- Mobile banking account number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Dates and times of deposits and withdrawals
Gaming activity information
To improve your gaming experience and ensure responsible gaming, we record:
- Play history and list of preferred games
- Bet amounts and frequency
- Win and loss records
- Session duration and activity
- Bonus and promotion usage information
Technical and device information
To improve platform security and performance, we automatically collect:
- IP address and geographic location
- Device type and operating system
- Browser type and version
- Cookie and session data
- Site visit times and navigation patterns
How We Use Information
mnl77 uses collected information only for the following lawful and recognised purposes. We never sell your information to unauthorised third parties.
| Purpose of use | Description | Legal basis |
|---|---|---|
| Account management | Creating, verifying, and managing your account; ensuring login and security. | Performance of contract |
| Service delivery | Activating gaming services, bonuses, and promotions; processing transactions. | Performance of contract |
| KYC verification | Age and identity verification; compliance with anti-money laundering regulations. | Legal obligation |
| Security and fraud prevention | Detecting suspicious activity; protecting accounts; preventing unauthorised access. | Legitimate interest |
| Customer support | Resolving your complaints and questions; providing effective assistance via live chat. | Performance of contract |
| Responsible gaming | Monitoring gaming behaviour; identifying addiction risk and taking preventive measures. | Legitimate interest |
| Service improvement | Analysing user experience; testing and developing new features. | Legitimate interest |
| Marketing communications | Providing information about promotional offers and new games (only with consent). | Consent |
Cookies and Tracking Technologies
mnl77 uses cookies to improve your browsing experience and to ensure the proper functioning of the platform.
Essential cookies
Essential for the basic functionality of the platform. Stores login sessions, security tokens, and basic preferences. These cannot be disabled.
Analytics cookies
Monitors site traffic and user behaviour. Helps understand which pages are visited most. Used for service improvement.
Preference cookies
Remembers your language preference, favourite games, and user settings. Provides a more personalised experience on your next visit.
Marketing cookies
Used to display relevant promotional messages. Measures the effectiveness of advertising. You can disable these cookies at any time.
Information Sharing with Third Parties
mnl77 never sells your personal information. Information may be shared with third parties only in the following limited circumstances and under strict security measures.
Payment processors
Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and bank transfer providers for processing deposits and withdrawals. All these providers follow their own privacy policies and are bound by confidentiality agreements with us.
Game software providers
The minimum necessary information is shared with our game partners including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi to deliver game services. This information is used solely to operate games and ensure fair play.
Legal authorities
Information may be provided to competent authorities in response to court orders, regulatory directives, or legal obligations. This also applies to meeting the requirements of anti-money laundering regulations and cybersecurity law.
Technology service providers
Limited information may be shared with trusted technology companies providing server hosting, cybersecurity, fraud detection, and analytics services. All such partners are bound by strict data protection agreements.
Data Security Measures
mnl77 applies industry-standard technical and organisational measures to protect your information.
Encryption and data protection
Our platform uses SSL/TLS encryption technology. All data transmitted between you and our servers is encrypted. Stored sensitive information is protected by additional encryption layers. Financial information is stored on specially isolated servers.
Access control
Strict role-based access control systems are in place. Only authorised staff can access necessary information. All access logs are recorded and reviewed. Regular security audits are conducted.
Fraud prevention
Real-time fraud detection systems are active. Unusual transactions or login patterns are flagged automatically. There is a mechanism to temporarily suspend accounts on suspicious activity. Two-factor authentication is available.
Backup and recovery
Regular data backups are ensured. Encrypted backups are stored in secure infrastructure. A disaster recovery plan is in place. Data integrity is verified regularly.
Data Retention Period
mnl77 retains your information only for as long as necessary. The retention policy for various types of information is described below.
Account and identity information
Retained for the entire period your account is active and, after account closure, for the time needed to meet legal obligations and resolve disputes. KYC information must be retained for a set period as required by anti-money laundering regulations.
Financial transaction information
Records of all financial transactions are retained for a set period in accordance with legal and regulatory requirements. These records are specially protected and immutable for tax purposes and anti-money laundering compliance.
Data deletion requests
If you request deletion of your personal information, we will delete information not subject to legal obligations in a timely manner. However, we are required to retain information that must be kept under regulatory guidance for the specified period.
Your Data Rights
As a mnl77 user, you have the following rights over your own information. Contact our support team to exercise these rights.
Right to access
You have the right to know what information we collect and hold about you. Through a single request, you can receive a copy of all your information.
Right to rectification
If any information stored in your account is incorrect or incomplete, you can request that it be corrected. We will correct it as soon as possible after verification.
Right to erasure
In certain circumstances you can request deletion of your personal information. We will delete information not covered by legal obligations.
Right to data portability
You have the right to receive your information in a structured, machine-readable format. This helps you transfer your data to another service if needed.
Right to object to processing
You can object to the use of your information for marketing purposes. You have the right to withdraw your consent from marketing emails or communications at any time.
Right to Restriction of Processing
In certain circumstances, you can request that the processing of your information be restricted. During this time, your information will only be stored and not actively used.
Protection of Minors' Information
Age Restriction Policy
mnl77 is for individuals aged 21 and above only. We actively prevent minors from registering, and age verification is mandatory. We do not knowingly collect or process personal information of anyone under the age of 21. If we are informed that a minor has created an account, we will immediately close that account and delete all collected information that is not subject to legal obligations.
Guidance for Parents and Guardians
If you believe that your child or a minor you know has created an account on mnl77, please contact us immediately at [email protected]. We will take prompt action. It is recommended that parental control software be used to restrict minors' access to online gaming sites.
Policy Changes and Updates
Change Process
Our privacy policy is reviewed and updated regularly. Changes may be made to this policy in response to service improvements, legal changes, or updates to industry standards. For any significant changes, we will post a notice on the website and notify registered users by email.
Effective Date of Changes
The updated privacy policy will take effect from the date of publication. If you continue to use the platform after any changes, it will be assumed that you have accepted the new policy. If you do not agree with the new policy, you will always have the option to close your account.
Contact Us
If you have any questions or concerns about this privacy policy, or if you wish to exercise your data rights, please contact us using the methods below.
Privacy Contact
For data protection, exercising your rights, or any privacy-related questions, please contact our dedicated support team.
Or use our 24/7 Live Chat service — get instant support in Bengali.
Live Chat
Instant support in Bengali, 24 hours a day, 7 days a week.
Email Support
Contact us by email for detailed inquiries. You will receive a prompt response.
Response Time
All privacy-related requests are handled with the highest priority.
You can also learn about our Responsible Gaming policy or our Terms and Conditions.